Frequently Asked Questions

Most frequent questions and answers

Yes, we do! For just $80.00 you will receive your results and a letter confirming your results. There is no charge for the standard test.
For more information, please visit our COVID-19 Resource Center.

There are Navigators and Certified Application Counselors who are available to assist you. An appointment can be scheduled through the Outreach and Enrollment Assistance Line at 912-495-8887. Navigators and Certified Application Counselors are available during the week.

Yes, it is. This is to notify you that under Federal law relating to the operation of free clinics, the Federal Tort Claims Act (FTCA), (See 28 U.S.C. §§ 1346(b), 2401(b), 2671-80) provides the exclusive remedy for damage from personal injury, including death, resulting from the performance of medical, surgical, dental, or related functions by any free clinic volunteer health care practitioner, board member, officer, employee, or independent contractor who the Department of Health and Human Services has deemed to be an employee of the Public Health Service.  This FTCA medical malpractice coverage applies to deemed free clinic volunteer health care practitioners, board members, officers, employees, or independent contractor who have provided a required or authorized service under Title XIX of the Social Security Act (i.e., Medicaid Program) at a free clinic site or through offsite programs or events carried out by the free clinic (See 42 U.S.C. § 233(a), (o)).

 The above Federal law and other State and Federal laws, including the Federal Volunteer Protection Act of 1997 may cover certain free clinic health care professionals providing health care services to patients at this free clinic.

You will need:

  • Social Security numbers (or document numbers for legal immigrants)
  • Birth dates
  • Pay stubs, W-2 forms, or “Wage and Tax Statements”
  • Policy numbers for any current health insurance
  • Information about any health insurance you or your family could get from your jobs.

Of course!  The Navigators and Certified Application Counselors are available to assist all community members (patients or non-patients) with enrollment into the Health Insurance Marketplace.  Please call the Outreach and Enrollment
Assistance Line for questions or concerns.

You can enroll and explore alternative health insurance options available through the Health Insurance Marketplace. 

If you run a small business, you can go to the Small Business Health Options Program (SHOP) Marketplace to find out about providing coverage for your employees.  Navigators and Certified Application Counselors can assist you with enrollment.

A scale is used to determine what a patient pays for services based upon the patient’s annual income and family size according to the most recent U.S. Department of Health & Human Services Federal Poverty Guidelines.

Please bring picture ID, proof of address, and proof of income.

Yes! Walk-ins are 1st come 1st serve and based on the availability of the providers. If you need to walk in, bring your paperwork, and have a little patience.

Co-pays are based on a sliding fee scale. You must provide proof of household income (i.e check stubs, Social Security award letter, child support order, etc,) in order to apply for the sliding scale fee. Based on the information provided, your copay can be as low as $20.


Any client who meets the guidelines as set forth by the (DHHS) Department of Health and Human Services has a co-pay due, equal to their annual/monthly income as provided on the initial appointment, and is updated every six months.

Medications can be picked up 24hrs after being ordered.

Mon: 9:00 am to 12:oo noon and at 1:30 to 4:00 pm

Tue: 9:00 am to 12:00 noon

Wed:  9:00 am to 12:oo noon and at 1:30 to 4:00 pm

Yes, unless you come in as a walk-in and that provider is unavailable. You will see another provider for that day. However, the follow-up appointment will be with the original provider.

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